KLISTEL RETURN AND EXCHANGE POLICY
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What is KLISTEL’s Return Policy?
At KLISTEL, we take great care in crafting each piece to meet your specific needs and preferences. As we are an order-based company, all our garments are custom-made to your specifications. For this reason, returns are not available for most of our collections, including customised pieces.
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Do you accept exchanges?
Yes, we accept exchanges in certain situations: -
Size Issues: If the item does not fit as expected, we are happy to assist with an exchange, provided the item is in its original condition, unused, and with the seal tags unbroken.
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Damaged or Torn Items: If the item is damaged or torn due to issues during logistics or any condition caused by us, we will accept an exchange or provide a solution at no extra cost to you.
- To initiate an exchange, please contact us within 24-48 hours of receiving your order, with details of the issue. We will ensure that your concern is addressed promptly and guide you through the exchange process.
- Your satisfaction is our priority, and we’re committed to providing you with the best possible experience. If you need further assistance, our customer service team is always ready to help.
- We encourage you to carefully review the size guide and customization details before placing your order to ensure the perfect fit and style. However, if you receive a defective or damaged item, please contact us immediately, and we will work with you to resolve the issue.
How are items packaged?
At KLISTEL, we take great pride in how our garments are presented. Each item is meticulously packaged to ensure it arrives in perfect condition. We use high-quality, protective materials to prevent any damage during transit. Our goal is not only to deliver beautiful clothing but to ensure that your experience with KLISTEL feels as special as the garment itself, from the moment it’s unboxed. -
What Are the Shipping Charges?
KLISTEL offers FREE delivery on all items within India. However, some products may have additional shipping charges based on their nature. For international orders, shipping charges vary by item and are clearly mentioned on the product page. Please note that prices may also differ depending on the destination country.
What is the estimated delivery time for orders within India?
All orders within India are processed and shipped within 5-7 business days from our manufacturing unit. Once your order has been dispatched, you will receive tracking details to monitor its journey. Please note that delivery times may vary slightly depending on the location and local courier services. We strive to get your order to you as quickly and safely as possible. -
Which courier companies do you use for delivery?
We aim to process all deliveries through reputable courier companies such as DHL, Blue Dart, and Shiprocket to ensure a smooth and reliable shipping experience. In cases where these couriers do not service your pin code/zip code, we use Indian Speed Post as an alternative.If no courier service is available in your area, we will reach out to you to arrange an alternate delivery location that is serviced by our trusted partners. Our goal is to ensure your order reaches you without any hassle. -
Do you ship worldwide?
Yes! We’re excited to announce that we will soon be offering worldwide shipping to bring KLISTEL’s elegant, handcrafted designs to customers all over the world. No matter where you are, you’ll be able to enjoy our timeless pieces made with love and care. Stay tuned for updates on our international shipping launch. -
How can I track the delivery of my order?
Once your order is dispatched, we send you an email with the tracking number and the relevant details to help you monitor the progress of your delivery.All items are shipped through reputable courier partners, who will provide you with a Tracking ID. You can use this ID to track your order’s journey directly on the courier’s website or through their customer service.
If you encounter any issues or need assistance tracking your order, feel free to reach out to us. We're here to ensure your KLISTEL experience is seamless from start to finish!
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Who Would Be Responsible for Paying Local Taxes in Countries Outside of India?
Customs duty and any other international taxes applicable will be the responsibility of the customer, in accordance with the laws of the destination country.