CANCELLATION AND RETURNS POLICY

Thank you for choosing our service/product. We understand that circumstances may arise where you need to cancel the order. Please review our cancellation policy outlined below:

CANCELLATION PERIOD :
  • To cancel the product kindly schedule the cancellation within 24 hours of ordering the product.
  • Orders canceled after the cancellation period will not be eligible for any refund.

  • In case of cancellation, a restocking fee will be charged @2% of the MRP of the product.

CANCELLATION PROCESS :
    • To cancel your order, please contact our customer support team at 8920123939 or email us at care@klistel.com.
    • Provide your order details, including the booking/reference number, name, and date of the order.
    • In the event of unforeseen circumstances or events such as natural disasters, severe weather conditions, or government-imposed travel restrictions that prevent you from using our service/product, we will review each case individually to determine possible alternatives or refund options.
    ORDER MODIFICATIONS :
    • If you need to modify your order, please contact our customer support team as early as possible.
    • We will make every effort to accommodate your request, subject to availability and any applicable modification fees.

    Please note that this cancellation policy may vary depending on the specific service/product you have chosen. Additional terms and conditions may apply, and it's advisable to review the specific terms related to your order.

    If you have any questions or need further clarification, please don't hesitate to contact our customer support team. We value your patronage and will do our best to assist you.

    RETURNS AND EXCHANGE POLICIES :

    • Goods once sold can only be exchanged for replacement or returned along with the original invoice for store credit, provided they meet Our terms and conditions .

    • All exchanges, including change of size are subject to availability and Our specific confirmation on email.

    • Any product exchanged once will be considered as customised and not be eligible for further exchange.

    • All exchanges will be acceptable within 24 hours.In case of exchange, a restocking and logistic fee will be charged @10% of the MRP of the product.

    • Since We keep limited inventory and do not have all sizes available at all times if the request for exchange cannot be processed, the store credit may be provided in accordance with the terms herein.

    • Store credits issued against refunds will be valid for a period of 6 months from the date of issuance.

    • A customised product once  ordered/delivered cannot be returned or exchanged.

    • Any request for return/exchange must be placed by you within 24 hours of delivery by Us .No requests placed beyond this period would be entertained.

    • Standard sizing of products may vary from brand to brand. We will not be liable to accept any return of standard sized products on the ground that the sizing does not meet Your expectations / requirements.

    • A product returned to Us as per these terms, can only be exchanged for another product or store credit. Store credit will be given upon receipt of product by Us and upon confirmation by Us that the product is in fact exchangeable / returnable as per these terms.

    • Products will be considered for exchange or return only if it is unworn and in perfect condition, and with all tags still attached. Products that are damaged , soiled or returned without their original labels may not be accepted and may be sent back to You.

    • Where provided, any designer packaging such as authenticity cards, dust bags, and tags should be included with Your return/exchange.

    • Unidentified returns may be returned to the sender.

    • All shoes should be tried on a carpeted surface only. If the sole is scratched, We will not be able to accept the return/exchange of such product.

    • Costumes , bottoms, accessories including jewellery, clutches, wallets, bags, scarves, and belts will not be eligible for return, exchange or cancellation by you. Any other product identified as non-returnable, non-refundable or non-exchangeable at the time of purchase will be deemed to be so.

    • There will be no refunds for orders to which any kind of discounts were applied. For the purposes of these terms, “discount” includes a sale (including EOSS), discount/offer code or coupon.

    • Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If You would like to exchange a faulty item instead of obtaining store credit, please be aware that We can only replace it for the same product in the same size, subject to availability. Where possible, We will offer to repair faulty items.

    • All custom made orders are non-returnable, non-exchangeable and non-refundable. 

    • In case of any return/exchange, the shipping charges for sending the product to Us will be borne by us only if the product is defected or torn

    • In case of any size return/exchange, the shipping charges for sending the product to Us will be borne by us and logistic fee will be charged @10 % of the MRP of the product.

    • If an order has more than five products then it will be considered as a bulk order. Return/refund for such orders would not be possible.